Menu
Your Cart
0

Delivery Information

Shipping

  1. We process the orders soon after we have confirmed that clear funds have been received in our bank; we aim to dispatch the order on the same day if we receive it before 14:00 hrs. All the orders received after 14:00 hrs may be dispatched the next day. Any orders received after 14:00 hrs on Thursday will only be dispatched on the following Monday. All orders will be dispatched using Royal Mail or our contracted courier service network for the next possible day delivery UK Mainland.

 

  1. If you need the delivery on a specific day; you need to inform us about this via a special note when placing the order; as we may not be able to stop or re-direct the goods once it is dispatched.

 

  1. It is your responsibility to make sure that someone is available at the delivery address, you provided, to receive the goods when the courier arrives. If you are not at the address the driver may deliver the goods to your neighbour or leave them at a safe place. In such circumstances, neither the Courier Company nor Indian Spice Shop takes any responsibility if the full or part of the shipment goes missing or damaged.

 

  1. In case you need to re-arrange delivery, you will need to contact the courier company directly as we have no control over their system. As a normal business practice, the courier company will attempt the re-delivery of your order according to their schedules and you may not have a choice to select a particular date and time slot.

 

  1. If you are not at the address when the courier company attempts to deliver, they may leave a note and it is your responsibility to contact the courier company and collect the goods or re-arrange the delivery at your own cost; if any. If you do not collect the goods within 2 days or fail to re-arrange, the company may send your order back to us (subject to no perishable items therein). If the courier company finds out that there are perishable items in the package, they may not bring the goods back to us but instead dispose of the package; if this is ever the case, Indian Spice Shop will not take any responsibility for your losses and no refund will be issued.

 

  1. If we cannot process your order and deliver it to you in a reasonable time frame, we will contact you to cancel the order or offer to re-arrange for the next possible delivery day.

 

  1. We may dispatch your order in multiple consignments according to the size and weight of your order.

 

  1. We charge a fixed delivery charge of £5.99 for all orders up to £60.00. All orders above £60.00 are eligible for free delivery.

  

  1. The standard and free delivery are available only on the UK mainland. Our courier services are unable to deliver to PO Box addresses. All the areas that are outside the UK Mainland will draw an additional shipping surcharge, which you will have to pay to get the goods delivered. Please contact us if you need further help and assistance related to shipping charges before placing your order with us.

 

  1. The standard weight of each box is 20 kilos. If your order is above 20 kilos, an additional surcharge of .49p will be applied to each additional kilo.

This website uses strictly necessary cookies to ensure you get the best experience on our website.
A strictly necessary cookie is a type of cookie that is used by the website to function properly, without which the site would not work. This type of cookie does not collect any personally identifiable information about you and does not track your browsing habits. Strictly necessary cookies are essential for websites to work because they help improve your experience on the site and make it easier for you to use. For example, cookies can be used to remember your language preferences and other settings that you’ve set in order to make your visit as efficient as possible.